Users who want to apply for something
Research to understand the needs of users who want to apply for something. For example, care and support with adult social care or a bus pass.
A cross-local government user research discovery into how councils can collaborate on user research. We wanted to understand the process people go through when they ask local government for help with adult social care. By doing this, we learnt about how one council can use research from another council to make a service more user-centered. We also learnt about the needs of people who carry out user research in local government.
October 2019 - March 2020
A brief discovery to better understand the needs of people who apply for and renew Blue Badges in Hackney, as well as staff who provide the service. We wanted to identify and explore the pain points they experience so that we can suggest improvements to the service.
January 2021 - March 2021
Part of a collection for: Users who want to apply for something