Users who want to apply for something
Research to understand the needs of users who want to apply for something. For example, care and support with Adult Social care or a bus pass.
Asking for help with adult social care Discovery
To understand the initial processes people go through when they ask for help with social care from local government, and what their pain points are. We’ll use the results to learn how one council can use research from another council to improve the same statutory service.
October 2019 - present