Council staff and members
Research to understand and meet the needs of local authority staff and elected members.
-
Digitising the grievance process Alpha
To allow complainants to log grievances and investigating officers, HR and Heads of Service to manage and report on grievances through a digital portal.
June 2018 - present
Part of a collection for: Council staff and members
-
Submit my planning application Live
Research to understand whether user needs are being met by a new digital service that enable users to submit, view and comment on planning applications.
May 2018 - present
Phases: Discovery, Alpha, Beta, Live
Part of collections for: Apply for something, Council staff and members
-
Technology in libraries Discovery
Pilot project to investigate how people use technology in libraries.
Phases: Discovery
Part of collections for: Library visitors, Council staff and members
-
Improving digital service registration and login for Hackney residents Alpha
Research to understand how Hackney residents currently register, login and reset passwords for certain digital services (through the council's One Account system) and ways to improve that experience.
Part of collections for: Council staff and members, Council housing tenants, Council websites, Register for something
-
Manage a tenancy Live
Enabling neighbourhood housing officers to work in the field, digitising the processes to improve the customer experience, reduce travel time and reduce paper.
October 2017 - present
Phases: Live, Discovery, Alpha, Beta
Part of collections for: Council housing tenants, Council staff and members
-
HR Establishment Control Forms Discovery
The HR establishment changes work falls into two broad categories: changes to individual positions and employee working arrangements and changes as a result of service reviews. The focus is on developing a deep understanding of user needs for making changes to existing positions or to the employee’s pay/ working arrangements.
December 2018 - present
Phases: Discovery
Part of a collection for: Council staff and members
-
HR Service desk
Research to understand whether user needs are being met by the Buckinghamshire County Council HR service desk.
November 2018 - March 2019
Phases: Discovery
Part of a collection for: Council staff and members
-
Transforming Print & Post Discovery
A project which aims to address the issues Hackney Council face around the need to print and post whist staff are working remotely due to Coronavirus.
June 2020 - present
Phases: Discovery
Part of a collection for: Council staff and members
-
Managing a housing repair in Hackney Live
The integration of the repairs process between solution doesn’t provide customers visibility over the progress of a job and data is not exchanged in a robust, reliable fashion. Problems in systems and integrations mean that a single technical fault can take too long to identify and fix. This project is designed to improve the current solution in order to ensure tenants and leaseholders, and the staff that support them have a realtime view of the progress of a repair and any subsequent actions required.
April 2018 - December 2018
Phases: Live
Part of collections for: Council staff and members, Report something
-
Making the most of our tools (Safeguarding and Learning)
A joint project with ICT and Safeguarding and Learning services. Safeguarding and Learning wanted to understand how to use new tools to make it easier to do their jobs. ICT wanted to understand what tools they could provide so that computers make work easier not harder.
February 2019 - present
Part of a collection for: Council staff and members
-
Bin count system Alpha
Bin count development for tip staff to record bin counts digitally and provide bin availability on the website
September 2019 - September 2019
Phases: Alpha
Part of a collection for: Council staff and members
-
Improving Hackney Council's intranet
Discovery to understand how remote working staff use the council intranet.
October 2019 - November 2019
Phases: Discovery
Part of a collection for: Council staff and members
-
Active Directory Reporting at Hackney Council Alpha
At the moment, data is not presented in Active Directory sufficiently clearly to give the assurance that the Head of Service requires as part of their user need. Our Vision is that Active Directory presents data in a manner which is easy to draw insights about the business. Data is structured well and named in a way that people can readily understand, that would provide much greater assurance.
November 2019 - February 2020
Part of a collection for: Council staff and members
-
Reporting tool supporting local government collaboration (Pipeline) Alpha
Research to understand needs of local authority digital teams to report on their portfolio of projects easily, and in different formats to aid collaboration across local government.
July 2018 - present
Part of a collection for: Council staff and members
-
Understanding staff needs for virtual council meetings
We wanted to understand the different roles in formal Council meetings and identify the needs of those participating in those meetings to introduce virtual council meetings in Hackney based on user needs.
April 2020 - present
Part of collections for: Coronavirus, Council staff and members
-
Videoconferencing for community meetings: understanding staff needs
Finding out what Hackney Council staff need to successfully communicate with residents via video conferencing, during the pandemic.
July 2020 - September 2020
Part of collections for: Coronavirus, Council staff and members
-
Developing a resident focused way to measure our performance in Hackney
Our residents should design what good customer service looks like. We conducted research with residents to help us develop something that helps us to accurately measure the service we give to make sure we deliver the service our residents expect. We're planning to validate these findings with a wider, more formal consultation with residents.
July 2020 - September 2020
Phases: Discovery
Part of collections for: Customer Services, Council websites, Council staff and members
-
Improve the customer experience of reporting a repair to a Hackney property Live
Hackney has approximately 32,000 tenants and leaseholders. Hackney's repairs contact centre (RCC) receives 171,000 calls per year, which are roughly split between new requests and calls following-up existing requests. This is one of three projects to improve repairs.
April 2018 - June 2018
Phases: Live
Part of collections for: Council housing tenants, Council staff and members, Report something