Project
Adult social care - Local gov user research collaboration
October 2019 - March 2020
Status: Closed
Details
A cross-local government user research discovery into how councils can collaborate on user research. We wanted to understand the process people go through when they ask local government for help with adult social care. By doing this, we learnt about how one council can use research from another council to make a service more user-centered. We also learnt about the needs of people who carry out user research in local government.
Phases
Discovery
A user research discovery collaboration between five councils (Hackney, Croydon, Hertfordshire, Kent and Essex). Funded by the Ministry of Housing, Communities and Local Government (MHCLG).
Research documents
- Consent form (for colleagues) Discovery
- Consent form (for residents) Discovery
- Guidance on how to use incentives Discovery
Discussion guide
- Discussion guide (for colleagues) Discovery
- Discussion guide (for residents) Discovery
Insights
- User research collaboration report and recommendations Discovery
- Adult social care user research report and recommendations (Hackney) Discovery
Research plan
- User research plan Discovery
- Template recruitment adverts, emails and screeners Discovery