Research to understand and meet the needs of paid and unpaid carers.
We loaned carers iPads for a month to improve their digital skills and help them attend online training during the pandemic.
August 2020 - September 2020
A cross-local government user research discovery into how councils can collaborate on user research. We wanted to understand the process people go through when they ask local government for help with adult social care. By doing this, we learnt about how one council can use research from another council to make a service more user-centered. We also learnt about the needs of people who carry out user research in local government.
October 2019 - March 2020