Making it easier to apply for a disabled persons freedom pass

Status: Closed


A freedom pass helps residents to travel for free on buses, trains and other public transport in London. You can get one either when you reach pension age or if you have a disability. We pulled together a new online application form that we hoped clearly showed what evidence an applicant needed to supply to support their application; Has more accessible, inclusive wording whilst still making sure we still do and say what we need to; and made it easier for people to save the form so applicants were able to dig around to find the documentation they needed