Register for something
Research to understand registering for council services, such as registering to vote or for an account to access services.
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Improving digital service registration and login for Hackney residents Alpha
Research to understand how Hackney residents currently register, login and reset passwords for certain digital services (through the council's One Account system) and ways to improve that experience.
Part of collections for: Council staff and members, Council housing tenants, Council websites, Register for something
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Improving My Rent Account Alpha
Hackney Council launched an online Rent Account service in October. Since then it has been used 50,000 times by 12,000 people. However, just 27% have tried to make a payment on the service and 36% of people have failed to complete an online payment. We want to explore how we might increase payments through personalised notifications and an easier payment process.
September 2018 - December 2018
Phases: Alpha
Part of collections for: Pay for something, Council housing tenants, Register for something
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Building a new Electoral Management System Discovery
A discovery and technical spike into what would be required to build a new Electoral Management System.
May 2021 - July 2021
Phases: Discovery
Part of a collection for: Register for something
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Residents providing documents to use council services
This research focuses on a product to allow council officers to request evidence from residents securely, and for the residents to provide the evidence digitally. For example, providing a photograph of your passport so that you can use Housing services.
October 2021 - present
Phases: None
Part of collections for: Pay for something, Apply for something, Customer Services, Register for something