Council housing tenants
Research to understand and meet the needs of social housing tenants.
Research to understand how Hackney residents currently register, login and reset passwords for certain digital services (through the council's One Account system) and ways to improve that experience.
July 2018 - present
Hackney has approximately 32,000 tenants and leaseholders. Hackney's repairs contact centre (RCC) receives 171,000 calls per year, which are roughly split between new requests and calls following-up existing requests. This is one of three projects to improve repairs.
April 2018 - June 2018