Project

Development of a temporary accommodation service


July 2018 - November 2018

Status: Active

Details

Hackney Council has around 3,000 families in temporary accommodation, living within the Borough and beyond. The current process for identifying and inspecting the accommodation, allocating it to families and managing their rent is unnecessarily complex and time-consuming. As part of our move away from Universal Housing, we want to develop a digital service to better support residents and the staff that serve them.


Phases

Discovery


Research documents

Discussion guide

Personas

Research plan