Project

Manage a tenancy


Started: October 2017

Status: Active

Details

Enabling neighbourhood housing officers to work in the field, digitising the processes to improve the customer experience, reduce travel time and reduce paper.


Phases

Discovery

To find out what housing officers would need for the central 'hub' of the new service from which housing management processes would be launched and resident enquiries recorded.

Alpha

Developing prototypes and testing with housing officers and area housing managers.

Beta

Build of service, testing with housing officers and area housing managers, pilot release with one area team and roll out to all area teams.