Enabling neighbourhood housing officers to work in the field, digitising the processes to improve the customer experience, reduce travel time and reduce paper.
To find out what housing officers would need for the central 'hub' of the new service from which housing management processes would be launched and resident enquiries recorded.
Developing prototypes and testing with housing officers and area housing managers.
Build of service, testing with housing officers and area housing managers, pilot release with one area team and roll out to all area teams.
- Contextual inquiry discussion guide with estate officers on work tray Discovery
- Contextual inquiry discussion guide with team leaders on work tray Discovery
- Personas Discovery