Details
Hackney Council launched an online Rent Account service in October. Since then it has been used 50,000 times by 12,000 people. However, just 27% have tried to make a payment on the service and 36% of people have failed to complete an online payment. We want to explore how we might increase payments through personalised notifications and an easier payment process.
Phases
Alpha
Research documents
Insights
- Usability research results Alpha
- Old service analytics Alpha
- How users pay their rent Alpha
Survey results
- User survey and results Alpha
User needs
- Rent user stories Alpha