Collection

Apply for a council home

Research related to people who want a council home.

  • Rebuilding Hackney Housing Register

    Hackney Council updated their social housing Lettings Policy, moving from 5 bands to 3 to provide a clearer system for eligible residents and support those most at risk of homelessness to find settled accommodation. Hackney wanted a simpler, more transparent housing register in line with this new allocations scheme. Supporting Hackney, FutureGov delivered a new housing register tool that manages expectations and encourages residents to self serve, allowing the council to continue to focus resources on the most complex cases.

    April 2021 - November 2021

    Phases: Alpha, Live

    Part of a collection for: Apply for a council home

  • Joining the social housing register

    Resident research on the social housing register to inform Hackney Council’s service design.

    May 2023 - July 2023

    Phases: Discovery

    Part of a collection for: Apply for a council home

  • Understanding how residents group and label housing advice content

    Research to inform a new structure for the housing options and advice section of the Council website. It looked to understand how Hackney residents group and label housing advice content, to see if they understand how Hackney Council plans to label content, to see if they can access the information they need and if any information is missing.

    July 2023 - September 2023

    Part of collections for: Apply for a council home, Council websites