Collection

Apply for a council home

Research related to people who need help to find somewhere to live.

  • Development of a temporary accommodation service Discovery

    Hackney Council has around 3,000 families in temporary accommodation, living within the Borough and beyond. The current process for identifying and inspecting the accommodation, allocating it to families and managing their rent is unnecessarily complex and time-consuming. As part of our move away from Universal Housing, we want to develop a digital service to better support residents and the staff that serve them.

    July 2018 - November 2018

    Phases: Discovery

    Part of collections for: Apply for a council home, Manage your council home

  • Rebuilding Hackney Housing Register

    Hackney Council updated their social housing Lettings Policy, moving from 5 bands to 3 to provide a clearer system for eligible residents and support those most at risk of homelessness to find settled accommodation. Hackney wanted a simpler, more transparent housing register in line with this new allocations scheme. Supporting Hackney, FutureGov delivered a new housing register tool that manages expectations and encourages residents to self serve, allowing the council to continue to focus resources on the most complex cases.

    April 2021 - November 2021

    Phases: Alpha, Live

    Part of a collection for: Apply for a council home

  • Joining the social housing register

    Resident research on the social housing register to inform Hackney Council’s service design.

    May 2023 - July 2023

    Phases: Discovery

    Part of a collection for: Apply for a council home

  • Understanding how residents group and label housing advice content

    Research to inform a new structure for the housing options and advice section of the Council website. It looked to understand how Hackney residents group and label housing advice content, to see if they understand how Hackney Council plans to label content, to see if they can access the information they need and if any information is missing.

    July 2023 - September 2023

    Part of collections for: Council websites, Apply for a council home

  • Single view of residents

    A single view of resident data, enabling staff to understand a resident’s situation and inform decision-making.

    January 2020 - December 2020

    Part of a collection for: Apply for a council home