Work for the council
Research about local authority staff, including elected members and user-centred design professionals
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Digitising the grievance process Alpha
To allow complainants to log grievances and investigating officers, HR and Heads of Service to manage and report on grievances through a digital portal.
June 2018 - present
Part of a collection for: Work for the council
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Developing an open user research library Alpha
Developing a user research library for all Hackney projects to which anyone can contribute their own user research.
April 2018 - present
Part of a collection for: Work for the council
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Understanding how best to ask for consent from user research participants
We want to make our research as accessible and inclusive as possible. We conducted some research to review our user research consent form to see whether we could make it easier for our users to participate in research in future.
March 2019 - June 2019
Part of a collection for: Work for the council
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HR Establishment Control Forms Discovery
The HR establishment changes work falls into two broad categories: changes to individual positions and employee working arrangements and changes as a result of service reviews. The focus is on developing a deep understanding of user needs for making changes to existing positions or to the employee’s pay/ working arrangements.
December 2018 - present
Phases: Discovery
Part of a collection for: Work for the council
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HR Service desk
Research to understand whether user needs are being met by the Buckinghamshire County Council HR service desk.
November 2018 - March 2019
Phases: Discovery
Part of a collection for: Work for the council
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Transforming Print & Post Discovery
A project which aims to address the issues Hackney Council face around the need to print and post whist staff are working remotely due to Coronavirus.
June 2020 - present
Phases: Discovery
Part of a collection for: Work for the council
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Making the most of our tools (Safeguarding and Learning)
A joint project with ICT and Safeguarding and Learning services. Safeguarding and Learning wanted to understand how to use new tools to make it easier to do their jobs. ICT wanted to understand what tools they could provide so that computers make work easier not harder.
February 2019 - present
Part of a collection for: Work for the council
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Improving Hackney Council's intranet
Discovery to understand how remote working staff use the council intranet.
October 2019 - November 2019
Phases: Discovery
Part of a collection for: Work for the council
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Active Directory Reporting at Hackney Council Alpha
At the moment, data is not presented in Active Directory sufficiently clearly to give the assurance that the Head of Service requires as part of their user need. Our Vision is that Active Directory presents data in a manner which is easy to draw insights about the business. Data is structured well and named in a way that people can readily understand, that would provide much greater assurance.
November 2019 - February 2020
Part of a collection for: Work for the council
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Reporting tool supporting local government collaboration (Pipeline) Alpha
Research to understand needs of local authority digital teams to report on their portfolio of projects easily, and in different formats to aid collaboration across local government.
July 2018 - present
Part of a collection for: Work for the council
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Understanding staff needs for virtual council meetings
We wanted to understand the different roles in formal Council meetings and identify the needs of those participating in those meetings to introduce virtual council meetings in Hackney based on user needs.
April 2020 - present
Part of a collection for: Work for the council
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Videoconferencing for community meetings (understanding staff needs)
Finding out what Hackney Council staff need to successfully communicate with residents via video conferencing, during the pandemic.
July 2020 - September 2020
Part of a collection for: Work for the council
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Adult social care - Local gov user research collaboration
A cross-local government user research discovery into how councils can collaborate on user research. We wanted to understand the process people go through when they ask local government for help with adult social care. By doing this, we learnt about how one council can use research from another council to make a service more user-centered. We also learnt about the needs of people who carry out user research in local government.
October 2019 - March 2020
Phases: Discovery
Part of collections for: Work for the council, Get support if you have an illness or disability