Project

Developing a resident focused way to measure our performance in Hackney


July 2020 - September 2020

Status: Closed

Details

Our residents should design what good customer service looks like. We conducted research with residents to help us develop something that helps us to accurately measure the service we give to make sure we deliver the service our residents expect. We're planning to validate these findings with a wider, more formal consultation with residents.


Phases

Discovery


Research documents

Insights