Collection

Pay council tax

Research about council tax.

  • Understanding the council tax service and it's users

    This research explored residents' experiences of Hackney's council tax service over the last few years in order to identify opportunities for improvement. Alongside, it also sought to understand how staff across the service experience the service, systems and work processes.

    December 2023 - March 2024

    Phases: Discovery

    Part of a collection for: Pay council tax

  • Council Tax Service Review

    This council tax service review seeks to identify opportunities to: - Improve the resident experience in a cross-council, transformative way - Support services to become more efficient and effective - Enable staff with the skills and technology they need to excel

    October 2024 - February 2025

    Phases: Discovery

    Part of a collection for: Pay council tax

  • Improving the Council Tax process at Royal Borough of Greenwich

    The Royal Borough of Greenwich (RBG) are working on a better online Council Tax service, focusing on allowing taxpayers to both view and pay their bills online. Placecube and Pilotworks are working with RBG on this project, to implement CTax on Placecube's Digital Place platform. We are currently in a discovery and testing phase, documentation will be added soon. In the meantime, contact randy.silver@pilot.works (Product Manager) with any questions.

    September 2020 - January 2001

    Part of a collection for: Pay council tax

  • Improving timely collection of council tax

    Exemplar project to shaped around improving the timely collection of council tax. The project comprised of a discovery to look for where the opportunities lay and an alpha to explore one of the opportunities for potential further development. The project was undertaken with support from a delivery partner who provided intensive support for the discovery and light touch support for the alpha. Our vision for the project was to improve the timely collection of council tax, so that the council receive more tax at the right time - in-year, and less people get into debt

    June 2020 - March 2021

    Phases: Discovery, Alpha

    Part of a collection for: Pay council tax

  • Council Tax Reminder Letters

    In this project we conducted a broad Discovery to understand residents' experience of paying council tax, and residents' experience of interactions with council tax services. Doing a deep dive to understand the problem, we then used a design sprint format to jumpstart problem solving. As a result we then redesigned the Reminder 1 recovery letters, which were tested with residents.

    September 2023 - December 2023

    Phases: Alpha, Discovery

    Part of a collection for: Pay council tax