Get support if you have an illness or disability
Research related to social care, including Blue Badges.
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Making Blue Badge decisions easier
To develop and test a resource to support customer service officers ability and confidence to make decisions on applications through desk based assessments.
June 2024 - August 2024
Part of a collection for: Get support if you have an illness or disability
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Understanding our most vulnerable residents in Hackney
Hackney Data & Insight Team wanted to understand the scale of the impact of Coronavirus and identify residents most vulnerable to the effects of the pandemic so that we can do our best to support our communities.
March 2020 - present
Part of a collection for: Get support if you have an illness or disability
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Carers engagement - where unpaid carers go for help
Summary of 1:1 research sessions with unpaid carers, such as people who look after family members, to discover what they do when they need help or support.
Phases: Discovery
Part of a collection for: Get support if you have an illness or disability
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Directory of services Alpha
A project to build and test prototypes for Directory of Services which allows data to be entered and maintained in a central repository, which we can test and get feedback from.
Part of collections for: Council websites, Organise a community event or group, Get support if you have an illness or disability
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Improving how we help residents affected by the coronavirus pandemic
User research completed at Hackney Council to understand the needs of residents affected by the coronavirus pandemic, as well as the needs of front-line staff who provide our coronavirus support service.
May 2020 - present
Part of collections for: Get help with the cost of living, Get support if you have an illness or disability
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Dementia
1:1 interviews and testing with service users and carers to gauge ease of use and engagement with existing content as part of wider service review.
July 2019 - July 2019
Phases: Live
Part of a collection for: Get support if you have an illness or disability
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Improving the understanding of the cost of social care
Project shaped around improving the understanding of care costs for users and people who support them. Our vision for the project was a service that supports people to make good choices about [paying for] their care, based on accessible, easy to understand information and a transparent process.
June 2021 - March 2022
Part of a collection for: Get support if you have an illness or disability
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Digital inclusion: getting carers online
We loaned carers iPads for a month to improve their digital skills and help them attend online training during the pandemic.
August 2020 - September 2020
Phases: Discovery
Part of a collection for: Get support if you have an illness or disability
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Improving the process for applying and renewing a Blue Badge
A brief discovery to better understand the needs of people who apply for and renew Blue Badges in Hackney, as well as staff who provide the service. We wanted to identify and explore the pain points they experience so that we can suggest improvements to the service.
January 2021 - March 2021
Phases: Discovery
Part of a collection for: Get support if you have an illness or disability
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Historic social care data Beta
How might we help social workers access historic data from Moasic in the new tool we're building?
March 2021 - March 2021
Phases: Beta
Part of a collection for: Get support if you have an illness or disability
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Adult social care - Local gov user research collaboration
A cross-local government user research discovery into how councils can collaborate on user research. We wanted to understand the process people go through when they ask local government for help with adult social care. By doing this, we learnt about how one council can use research from another council to make a service more user-centered. We also learnt about the needs of people who carry out user research in local government.
October 2019 - March 2020
Phases: Discovery
Part of collections for: Work for the council, Get support if you have an illness or disability
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Making it easier to apply for a disabled persons freedom pass
A freedom pass helps residents to travel for free on buses, trains and other public transport in London. You can get one either when you reach pension age or if you have a disability. We pulled together a new online application form that we hoped clearly showed what evidence an applicant needed to supply to support their application; Has more accessible, inclusive wording whilst still making sure we still do and say what we need to; and made it easier for people to save the form so applicants were able to dig around to find the documentation they needed
Part of a collection for: Get support if you have an illness or disability