User research library
Collections
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Customer Services
Research about interacting with Customer Services.
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Library visitors
Research to understand the needs of people who use libraries.
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Moving somewhere
Research into people moving into a new area and what their needs are.
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Pay for something
Research to understand the needs of residents and staff around paying for council services, such as council tax.
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Register for something
Research to understand registering for council services, such as registering to vote or for an account to access services.
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Report something
Research into people who want to report something including repairs to council properties, fly-tipping or noise issues.
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Request something
Research on council services where people request something, like a request for information
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User researchers
Research to understand and meet the needs of user researchers and service designers within digital teams.