User research library

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  • Planning applicants

    Research around planning applications, planning decisions and building regulations.


  • Small businesses

    Research to understand and meet the needs of small businesses.


  • User researchers

    Research to understand and meet the needs of user researchers and service designers within digital teams.


  • Users of voice technology

    Research to understand how users interact with voice controlled technologies and how they could be used to deliver services.


  • Users who want to apply for something

    Research to understand the needs of users who want to apply for something. For example, care and support with adult social care or a bus pass.


  • Users who want to book something

    Research into people or groups who want to book meeting spaces, equipment or places on an event.


  • Users who want to report something

    Research into people or groups who want to report something including repairs to council properties, fly tipping or noise issues.