User research library
Research about interacting with Customer Services.
Research to understand the needs of people who use libraries.
Research into people moving into a new area and what their needs are.
Pay for something
Research to understand the needs of residents and staff around paying for council services, such as council tax.
Register for something
Research to understand registering for council services, such as registering to vote or for an account to access services.
Research into people who want to report something including repairs to council properties, fly-tipping or noise issues.
Research on council services where people request something, like a request for information
Research to understand and meet the needs of user researchers and service designers within digital teams.