Details
Hackney Council has around 3,000 families in temporary accommodation, living within the Borough and beyond. The current process for identifying and inspecting the accommodation, allocating it to families and managing their rent is unnecessarily complex and time-consuming. As part of our move away from Universal Housing, we want to develop a digital service to better support residents and the staff that serve them.
Phases
Discovery
Research documents
- Landlords discussion guide Discovery
Discussion guide
- Housing officer discussion guide Discovery
- Temporary accommodation user discussion guide Discovery
Personas
- User profiles Discovery
Research plan
- Project research plan Discovery