Details
A project which aims to address the issues Hackney Council face around the need to print and post whist staff are working remotely due to Coronavirus.
Phases
Discovery
Research documents
Discussion guide
- User Interview Discussion Guide Discovery
- User Survey Discussion Guide Discovery
- Survey as Google Form Discovery
Insights
- User Interview Feedback Discovery
- Walkthrough feedback form Discovery
- User Interview Summary Discovery
Personas
- Personas presentation Discovery
- User Scenarios Discovery
Presentation
- Personas presentation Discovery
- User walkthough 1 Discovery
- User walkthough 2 Discovery
- Summary Insights of User Walkthroughs Discovery
- User Scenarios Discovery
Research plan
- Sprint 2 Research Plan Discovery
- Sprint 1 Research Plan Discovery
- Sprint 3 Research Plan Discovery
Service blueprint
- Ideation workshop 1 Discovery
- Ideation workshop individual ideas Discovery
- Group ideation ideas Discovery
- Ideation workshop 2 Discovery
- To-be service blueprint Discovery
- Service Blueprint Final (Outgoing Print & Post) Discovery
- Project Requirements - Assessment of the Final Blueprint Discovery
- Service Blueprint Final (Incoming Post) Discovery
- Rationale for the Service blueprint Discovery
Survey results
- Survey responses Discovery
User needs
- As-is customer journey map Discovery
- User needs (MoSCoW) Discovery
- Prioritised user stories Discovery
- Research synthesis groupings Discovery