Details
The HR establishment changes work falls into two broad categories: changes to individual positions and employee working arrangements and changes as a result of service reviews. The focus is on developing a deep understanding of user needs for making changes to existing positions or to the employee’s pay/ working arrangements.
Phases
Discovery
Research documents
Interview transcript
- Interview Script Discovery
Personas
- Persona (Manager) Discovery
- Persona (Officer) Discovery
Research overview
- Discovery summary and findings Discovery
Research plan
- Research plan Discovery