Details
Hackney Council updated their social housing Lettings Policy, moving from 5 bands to 3 to provide a clearer system for eligible residents and support those most at risk of homelessness to find settled accommodation. Hackney wanted a simpler, more transparent housing register in line with this new allocations scheme. Supporting Hackney, FutureGov delivered a new housing register tool that manages expectations and encourages residents to self serve, allowing the council to continue to focus resources on the most complex cases.
Phases
Alpha
Working with a level of urgency, we wanted to implement the new tool and policy as swiftly as possible. To do this we created twintrack workstreams which allowed us to kick-off the research phase at the same time as setting ourselves up for the technical build.
Live
In November 2021, we officially launched the Housing Register.