Project

Digitising the grievance process

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Started: June 2018

Status: Closed

Details

To allow complainants to log grievances and investigating officers, HR and Heads of Service to manage and report on grievances through a digital portal.

• Listing on Pipeline

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Phases

Alpha

Discovery

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Research documents

Customer journey map

• Current-state journey map Discovery

Insights

• User stories Discovery

Interview transcript

• Interview quotes Discovery

Personas

• User personas Discovery

User needs

• User personas Discovery
• User stories Discovery
• Current-state journey map Discovery

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