Details
A discovery into waste and recycling customer journeys. We started looking at ordering bins and bags, reporting a missed collection and checking your collection day. We then switched to looking at booking a bulky waste collection.
Research documents
Customer journey map
Discussion guide
- Staff who manage bulky waste collections
- Residents who book bulky waste collections
- Staff who manage waste and recycling enquiries
- Residents who use waste and recycling collection and ordering services
- Customer service officers who manage waste and recycling enquiries