Project

Understanding Customer Services

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Status: Closed

Details

A discovery to understand Customer Services as a whole. In particular, what it is, how well it works and the opportunities to improve it. The goal was to decide on opportunities to improve resident contact with Customer Services.

• Project plan

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Phases

Discovery

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Research documents

• Recommendations

Insights

• Findings related to contacting the council

Presentation

• End of discovery presentation

Research overview

• User research findings from the Customer Services Discovery

Research plan

• Project plan

User needs

• User needs from the discovery

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