Project

Residents providing documents to use council services

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Started: October 2021

Status: Active

Details

This research focuses on a product to allow council officers to request evidence from residents securely, and for the residents to provide the evidence digitally. For example, providing a photograph of your passport so that you can use Housing services.

• Document Evidence Service Playbook

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Phases

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Research documents

• Resident Research Recruitment Interest Form

Discussion guide

• June 2022: New Feature Prototype Testing with Residents Discussion Guide

Insights

• June 2022: New Feature Prototype Testing with Residents Findings
• February 2022: First Click Testing Results
• December 2021: New Feature Prototype Testing with Officers & Residents Findings

Research plan

• February 2022: First Click Testing Research Plan

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