Details
Research to understand whether user needs are being met by a new digital service that enable users to submit, view and comment on planning applications.
Phases
Discovery
Alpha
Beta
Live
Research documents
Customer journey map
- Planning officer - journey map Discovery
- Member of public - journey map Discovery
Discussion guide
- Discussion guide for architects, planning consultants and developers Discovery
- Discussion guide for consultees Discovery
- Discussion guide for council staff (planners) Discovery
- Discussion guide for duty planners Discovery
- Discussion guide for general public submitting planning applications Discovery
- Prototype testing discussion guide Alpha
Insights
- Council research - key insights Discovery
- User research - key insights Discovery
- Prototype testing insights Alpha
Presentation
Research overview
- Summary of discovery research findings Discovery
User needs
- Planning user needs Discovery