Project

Improving online council tax journeys - Direct debit and payment arrangements

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Status: Active

Details

This research explored how to improve the online journeys of signing up for direct debit and making a payment arrangements. It follows on from https://research.localgov.digital/projects/improving-online-council-tax-journeys-portal-registration-and-viewing-payments/ and was a recommendation from https://research.localgov.digital/projects/council-tax-discovery/ . Files for this project only viewable for Hackney Council staff.

• Council Tax payment arrangement discovery playback (Internal only)

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Research documents

• Usability testing consent form (Internal only)

Discussion guide

• Usability testing discussion guide (Internal only)

Insights

• Council Tax payment arrangement discovery playback(Internal only)

Research plan

• Usability testing research plan (Internal only)
• Usability testing recruitment email (Internal only)
• Payment arrangement discovery project brief (Internal only)
• Payment arrangement call listening research plan(Internal only)

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