Details
Research to understand how Hackney residents currently register, login and reset passwords for certain digital services (through the council's One Account system) and ways to improve that experience.
Phases
Discovery
Alpha
Research documents
Customer journey map
- User journey applying for a parking permit through One Account Discovery
- Proposed user journeys Alpha
Insights
- How users currently login Discovery
- Prototypes and relevant insights Alpha
User needs
- Areas of potential improvement Discovery