Project
Testing tasks that are most important ('Top Tasks') for Hackney residents
October 2023 - August 2024
Status: Closed
Details
Hackney.gov.uk can be difficult for residents to understand and use and previous user research identified a variety of pain points. There are hundreds of hackney.gov.uk tasks, some simple, and some complex. So we wanted to look at how we could prioritise what to improve. We used the "Top Tasks" method to quantify what tasks are most important to Hackney residents. We then conducted usability testing on the Top Tasks.