Details
In 2023, Hackney Council's Customer Experience started a project to replatform and redesign their website, hackney.gov.uk.
Phases
Discovery
Alpha
Research documents
Discussion guide
- Discussion guide: Website discovery interviews Discovery
- Discussion guide: Usability testing Hackney's Top Tasks Discovery
- Discussion guide: Alpha phase 1 - Information Architecture - Moderated card sort Alpha
Insights
- Insights: Identifying Hackney's "Top Tasks" Discovery
- Insights: Website discovery interviews Discovery
- Insights: Usability testing Hackney's Top Tasks Discovery
- Insights: Alpha phase 1 - Information Architecture Alpha
Research plan
- Research plan: Website discovery interviews Discovery
- Research plan: Identifying Hackney's "Top Tasks" and Usability testing Top Tasks Discovery
- Research plan: Alpha phase 1 - Information Architecture Alpha