Project
Understanding the council tax service and it's users
December 2023 - March 2024
Status: Closed
Details
This research explored residents' experiences of Hackney's council tax service over the last few years in order to identify opportunities for improvement. Alongside, it also sought to understand how staff across the service experience the service, systems and work processes.
Phases
Discovery
This phase took a deep explorative look at both residents and staffs experiences of the council tax service.