Collection

Build or make a major change to a home

Research about the Planning Service area.

  • Submit my planning application Live

    Research to understand whether user needs are being met by a new digital service that enable users to submit, view and comment on planning applications.

    May 2018 - December 2018

    Phases: Discovery, Alpha, Beta, Live

    Part of a collection for: Build or make a major change to a home

  • Discovery phase for a user-centred back office (town) planning system

    Authorities lack a user-centred solution providing back-end case management, transactional functions and database necessary to manage a Planning service. We want to understand how a cross-authority solution could unlock wider transformation of the planning system. Planning services are dependent on proprietary solutions that are developing slowly and resistant to interoperability. The market is dominated by just two providers. This software does not meet the aspirations set out in the Local Digital Declaration. The commercial incentives to support innovation are low. The practical problems associated with poor quality software create challenges for the effective administration of the national planning system. The project builds on existing work by Hackney and Southwark to validate the common and widespread need to solve problems of digital pre-application, digital applications (minor) and consultation from a front end user perspective. Both authorities have already demonstrated significant commitment to working openly in a way that benefits the whole sector. Unboxed have been appointed to support Southwark with the delivery of this project in close collaboration with Hackney and the GLA.

    February 2019 - April 2019

    Phases: Discovery

    Part of a collection for: Build or make a major change to a home

  • Online Maps - Planning Services

    Research to improve the user experience around planning mapping and create a design standard for online maps.

    April 2021 - June 2025

    Phases: Discovery

    Part of collections for: Build or make a major change to a home, Council websites