Project

Creation of a Maidstone Customer Account


Started: October 2018

Status: Active

Details

Maidstone Borough Council had approximately 158,000 transactions completed online over the last year. We want to identify if we can improve our residents online experience by creating a customer account.


Phases

Discovery

An initial discovery phase is being undertaken with residents to establish who our users are and whether a more informative and detailed "one-stop-shop" would improve the way they interact online with the Council.